Stan Shifferd ID+

Do we really need another training?

If you are asking that question, then probably not.

There are other solutions besides training to improve performance. Here are just a few.

Job Aids

If a process is new or not performed often, having work instructions readily available can be helpful.

Many trainings I create will link to a job aid that is on hand when the work is being performed. This helps the person doing the work feel more comfortable and takes away excuses for doing the work improperly.

Wiki

What if it is a communications problem? The audience is not clear where the source materials are. 

A wiki or SharePoint site may be a tool to clearly communicate processes and details that you can not expect people to remember in a training.

I utilized this in a fiber optics training. The international audience needed to learn 50 pages of base learning material. We created an eLearning that linked to the important sections of the training. This guided the learners through material they could refer to after the training.

Other

Sometimes a performance problem is rooted in other causes. Unclear work instructions, conflicting policies, or lack of motivation are a few examples.

One organization I worked with had all these issues that led to a performance gap. Clarifying work instructions, telling why the process is important, and refining the policy led to work being done correctly.

If you are asking that question, then probably not.

There are other solutions besides training to improve performance. Here are just a few.

Job Aids

If a process is new or not performed often, having work instructions readily available can be helpful.

Many trainings I create will link to a job aid that is on hand when the work is being performed. This helps the person doing the work feel more comfortable and takes away excuses for doing the work improperly.

Wiki

What if it is a communications problem? The audience is not clear where the source materials are. 

A wiki or SharePoint site may be a tool to clearly communicate processes and details that you can not expect people to remember in a training.

I utilized this in a fiber optics training. The international audience needed to learn 50 pages of base learning material. We created an eLearning that linked to the important sections of the training. This guided the learners through material they could refer to after the training.

Other

Sometimes a performance problem is rooted in other causes. Unclear work instructions, conflicting policies, or lack of motivation are a few examples.

One organization I worked with had all these issues that led to a performance gap. Clarifying work instructions, telling why the process is important, and refining the policy led to work being done correctly.